Support and FAQs

What's New

Version 3.3  (04/13/13)

Adds one-click actual-size auto-configuration.  Adds option to use a default safe zone, for use with incompatible printers that do not accurately report their printable area. 

Version 3.2  (03/19/13)

Adds check that a specific printer has been selected, which is needed for proper page layout calculations.  Adds updated toolbar and Help menu. 

Version 3.1  (05/09/11)

Adds ability to auto-scale to either paper size or printable area.  Adds ability to print with slight overlap for ease of assembly. 

Version 3.0.3  (04/23/11)

Adds drag and drop file open. First App Store release.

 

Tutorials

A set of introductory tutorials are available here, as well as from the "Help" menu within Tiler.

 

FAQs

My document is rejected when I try to drag it into the Tiler workspace.  What should I do?

Mindcad Tiler is specifically designed to print PDF files.  If your document isn't in PDF format, Tiler cannot accept it.  See "How can I print other file formats?" below.

How can I print other file formats?

Preview (an Apple-supplied standard app) can read many different formats, and then save them as PDF files.  Use "Save As..." from the "File" menu, and choose "Format: PDF". 

Alternatively, it is possible to create a PDF file from any application that can print using the standard "Print..." panel.  From the "Print..." panel, simply press the "PDF" button, and choose "Save as PDF..".

My printer is cutting off the edges of my poster.  What can I do?

Most printers are unable to print all the way to the edge of a page.  The area they are safely able to print within is called the "printable area."  If your printer is cutting off the edges of your poster it means that it is reporting an inaccurate printable area to Tiler.

To override your printer's instructions, click on "Settings" on the Tiler toolbar.  A settings panel will appear. Under the "Printable Area" heading you will see two choices.  Note that "From Printer", which is the default setting, is selected.  Instead, select "Force Safe Zone", which uses a conservative printable area preset that is compatible with most printers.  Your project should now print correctly.

My toolbar is missing.  What should I do?

To show the toolbar if it's hidden, right click (or control-click) on the Tiler window title bar to view its popup menu, and then click on "Hide Toolbar" to uncheck it.

I have a feature suggestion.  Is Mindcad interested?

Mindcad is very interested in your suggestion.  Please click the "Contact Us" link below, and send us a short email with your suggestion.  We often decide what to work on next based upon customer feedback. 

 

System Requirements

The current version of Tiler requires OS X 10.6.8 or later, and must be purchased via the App Store.  Click here to purchase. 

 

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