Support and FAQs
Version 3.3 (04/13/13)
Version 3.2 (03/19/13)
Version 3.1 (05/09/11)
Version 3.0.3 (04/23/11)
A set of introductory tutorials are available here, as well as from the "Help" menu within Tiler.
My document is rejected when I try to drag it into the Tiler workspace. What should I do?
Mindcad Tiler is specifically designed to print PDF files. If your document isn't in PDF format, Tiler cannot accept it. See "How can I print other file formats?" below.
How can I print other file formats?
Preview (an Apple-supplied standard app) can read many different formats, and then save them as PDF files.
Use "Save As..." from the "File" menu, and choose "Format: PDF".
My printer is cutting off the edges of my poster. What can I do?
Most printers are unable to print all the way to the edge of a page. The area they are safely able to print within is called the "printable area." If your printer is cutting off the edges of your poster it means that it is reporting an inaccurate printable area to Tiler.
My toolbar is missing. What should I do?
To show the toolbar if it's hidden, right click (or control-click) on the Tiler window title bar to view its popup menu, and then click on "Hide Toolbar" to uncheck it.
I have a feature suggestion. Is Mindcad interested?
Mindcad is very interested in your suggestion. Please click the "Contact Us" link below, and send us a short email with your suggestion. We often decide what to work on next based upon customer feedback.
The current version of Tiler requires OS X 10.6.8 or later, and must be purchased via the App Store. Click here to purchase.
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